The Tresham Traineeship Programme This is the second blog by Ethan Vowles at the mid-point of his work placement with The Development Company. His first blog is entitled Tresham Trainee. For more information about the programme visit Tresham College using the link below. Ethan’s Halfway Blog I am currently just over halfway through my work placement […]

The Tresham Traineeship Programme This is a blog by Ethan Vowles at the end of his first week of work placement with The Development Company. For more information about the programme, visit Tresham College using the link below. Ethan’s Blog My name is Ethan Vowles, and for the past week, I have been working as […]

How I make sure my Train the Trainer course delivers high quality results. Choosing a Train the Trainer course which will result in high quality trainers and high quality learning is essential. You need a course which provides you with the techniques to produce effective training courses and training sessions. Always look for a train […]

Learning versus Training This blog will look at: What learner centred learning is How it differs from trainer centred learning There is also an ebook giveaway at the end of the blog. Introduction Let’s start by what used to happen…  Back in the day… Training was about instructing people. They needed to learn the right […]

Learning Styles are Important It’s the weekend and you’re at home. You decide to do some of those household jobs that you’ve been putting off for a while. You decide to start with the dripping tap in the bathroom. It’s been a while since you changed a washer and this particular tap is one of those […]

My Work Experience at The Development Company My work experience at The Development Company was very welcoming from the beginning. As soon as you walk in and start working it feels comfortable. My days were arranged to suit both me and them and the times were acceptable and suitable working hours. I achieved what I wanted […]

Creating a Motivational Culture The Eternal Challenge – motivating your people. Motivation. What works with some appears to have the opposite effect on others. Motivation is one of the biggest challenges facing people managers today. So let’s explore this subject and create some practical outcomes together. Motivation Myths 1. Carrot or Stick? This is probably […]

Using a Time Log for Time Tracking This is based on a real email which was sent out to internal employees of a particular organisation. If you feel any time codes are missing then please let us know and we will add them to the list. From: To: all Staff Subject: Timesheets Notice to All […]

Team Building or Team Jolly? We’ve all experienced them. Some “clever clogs” in management decides that what we need is a good dose of team building so we can build a corporate raft to navigate us through whatever mess we find ourselves in this year. Off we then go, to get muddy, and to “bond” […]

The Twelve Essentials of Customer Service Recovery Customer service recovery is the process that kicks in when customer service goes wrong. It is not and should never be considered a containment exercise but an opportunity to show the customer how good you really are. Anyone can give OK customer service provided there are reasonable systems […]