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for a three month licence. Excludes VAT. Your Licence Activation Code will be emailed to you following payment. Contact us for volume purchase discounts.


Dealing with Different Types of Personality

This short online course is part of the suite of short courses called Running and Chairing Meetings. You can purchase a 90 day licence for all of the four short courses individually for £12.50 plus VAT or the full suite at a discount price of £49 plus VAT.

Course Objectives

By the end of this course you will be able to:

  • Identify options for managing different types of challenging behaviour
  • Incorporate “here and now” interventions into your chairing style

Course Highlights

This is an essential course for anyone who chairs or manages meetings.

  • Identify the different types of character and behaviour you need to manage
  • Get tips on ways of managing them
  • Identify some key intervention options
  • Use the “funnel” questioning technique as an assertive approach
  • Learn different ways of making decisions so that you maintain the support of the group
  • Download a free Consensus activity to enable you and your group to practise the process of reaching consensus.
Associated Terms and Conditions

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