Course Objectives
By the end of this course delegates will be able to:
- Use a structured approach to design and deliver one to one knowledge and skills based training sessions
- Select and use the appropriate approach to maximise the use of the preferred learning styles of the learners
- Apply basic feedback, assessment and evaluation measures during and after the training to check understanding and determine the results achieved
- Demonstrate empathy and understanding by the effective use of questioning & listening
Course Timetable
09:00 Introductions and course admin
How people learn
- Honey and Mumford questionnaire
- Discussion about learning styles
Using a questionnaire we will look at each delegate's individual preferred way of learning and how these difference will apply to the individuals they will train. Also the implications of their preferred way of learning on how they teach others
Assessing the training need
- How to assess training needs
Techniques are covered to enable participants to effectively analyse training needs to maximize each training session they do
Setting behaboural objectives
- Setting a behavioural objective
The importance of having an objective for your training. This ensures that you know what needs covering and when you have got to the end of your training
Structuring the session
Most people find it difficult to start and end the session confidently. This session introduces a flexible framework which ensures that nothing is missed and that the beginning and end are suitably structured.
Evaluating your Training
- Testing the objectives
- Exercise
- Set a stage 2 evaluation for your training
A method of evaluation which ensures that you can check whether or not your objective has been achieved
Facilitation skills
- Giving feedback
- Questioning
- Listening skills (paper exercise)
What questions/participation can you build into your session? Making the training two way and interactive
Using empathy
- Ozzobulla exercise
- Exercise
An exercise which shows how important it is to use empathy training people. An activity which defines the difference between satisfying and not satisfying the customer's needs. Also covers making sure you provide customer needs and not just what they think they need
Action Planning
Evaluation forms
17:00 Close
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