| Often we find
that course participants complain of the following things regarding
learning events:
 |
The training delivered is not tailored
to the learners, the organisation or the industry
sector |
|
There is not enough application
to their own jobs |
|
Modular programmes give lots of
theory but not enough time for review and application |
|
Senior Management are not committed
to the development of staff |
Evaluation
What we believe in is a Modular programme which identifies
where individual's and the organisation are at the start
and at the end of the programme hence we can evaluate
the developments made. The final module will establish
where each course participant stands in relation to the implementation
of all the learning received and development needs now
outstanding.
Our approach is to tailor a programme with individuals
attending a module every 6-8 weeks. Subsequent to each
module the individuals should work towards individually
agreed development plans and then produce evidence of
their performance. Some companies and course participants opt
for this in the form of:
|
A written assignment sent prior
to the module to The Development Company. Individual
coaching and feedback can be provided to each individual. |
|
A presentation made at the start
of each Module either individually or as a group.
Individual and group coaching and feedback can be
provided to each individual. |
|
A discussion made as a group at
the start of each Module. Both individual and main
group feedback can be provided. |
Projects for individuals/pairs
To get a payback and ensure commitment from attendees
and Managers alike, course participants can work on projects which
require them to work externally, cross departments and
individually to research and make conclusions. An end
of programme presentation to Senior Managers and Directors
gives the programme status and clients have benefited
from the conclusions drawn.
Topics covered in modular programmes have included the following:
|
The implications of new technology
on the organization |
|
Identifying new business - a fresh
approach |
|
Effective communication - the results
of a communication audit and recommendations |
|
An analysis of sales operations
and how we could improve the effectiveness of sales
and marketing |
|
An analysis of production and how
we could maximise output |
|
Product Training |
|
Improving customer service |
|
Strengths and weaknesses (or SWOT)
of the organisation and competitors |
What do Modular programmes contain?
The following is an idea of the modules we have run
for companies. We are not stating that 7 is the number
for this type of programme; it is an idea of content.
| Module
1, Programme Start Up (1 day) |
| This module will
be used to help the attendees get into the
programme and to enable the tutor to identify
individual specific needs. The information
gained from this module will be used to personalise
the programme to each person and also tailor
each module to fit the culture of the organisation. |
| Content |
|
The strategic
goals of your organisation |
|
Your operational
goals |
|
Activity:
What gets in the way of you achieving
your goals? |
|
Agreement
of individual development needs from
this programme |
|
Agreement
of measurement process for individual
performance |
|
Activity:
What is the culture of your organisation? |
|
Completion
of Team Performance questionnaire |
|
Completion
of Empowerment questionnaire |
|
Completion
of Learning environment questionnaire |
|
| Assignment |
Identify areas of difficulty
encountered in your job between now and the
next module. Also complete a time sheet over
a one week period. |
|
| Module
2, Managing Yourself (2 days) |
| Managing yourself
is the most important start point. If you
can't manage yourself then it is more difficult
to manage others. The module is based on the
completion of a personality questionnaire
which enables each individual to understand
why they do the things they do and why they
find other people either easy or difficult
to get on with. Tools are then introduced
to help the each person deal with different
situations. |
| Content |
|
Completion
of personality questionnaire |
|
Identification
of each individual's strengths and limitations |
|
Communication
within the workplace |
|
Dealing
with difficult people |
|
Managing
conflict |
|
How to
be more assertive |
|
| Assignment |
Implement learning with difficult
colleagues/bosses/customers and log results. |
|
| Module
3, Managing Others (2 days) |
| The learning
from the previous module can be used directly
by the course participants to manage and influence other
people. This module links this with established
management skills training and understanding
about how to motivate people and creating
respect from the workforce. Coaching is an
important part of any manager's job and this
module also looks at how people learn and
methods of speeding up the learning process.
|
| Content |
|
Leadership
styles |
|
Use of
authority |
|
Motivating
people |
|
Performance
management |
|
Empowering
people |
|
How people
learn |
|
Coaching
your staff |
|
| Assignment |
Establish performance objectives
with employees and agree measurement processes. |
|
| Module
4, Managing a Team (1 day) |
| Building the
right team can be difficult, but when a team
is working well together conflict is managed
positively and the performance of the team
improves. Using a well established Team Working
model, each person will identify their
own preferred role within a team and examine
how different roles interact both positively
and negatively. |
| Content |
|
Completion
of team roles questionnaire |
|
identification
of individual team roles |
|
Activities
to show how the team roles of each individual
show themselves |
|
Methods
of managing the different team roles |
|
| Assignment |
Assess the individual roles
within your team. Change management style
to accommodate each team role. |
|
| Module
5, Problem Solving (1 day) |
| What does working
smarter mean? This course looks at developing
and enhancing the creativity within us all
to ensure that continuous improvements are
fun, time saving and cost efficient. |
| Content |
|
Identify
characteristics of creative/innovative
people |
|
Understanding
your creative style |
|
Managing
problem solving in teams |
|
Delegation
and empowerment |
|
| Assignment |
Identify an internal problem
within your department or affecting your department.
Use the techniques of problem solving to manage
it.
|
|
| Module
6, Presentation Skills (2 days) |
| Good presentation
skills are vital in communicating ideas and
for influencing others to follow your direction.
In customer negotiations your presentation
skills determine success or failure and large
contracts hinge on your ability to put across
your message. Once learned, good presentation
skills reward you for the rest of your life.
This course uses video filming and playback
to provide feedback and help individuals see
themselves as other do. Each person needs to
bring to the course their end of programme
presentation to practise. |
| Content |
|
An initial
presentation to highlight areas to develop |
|
Developing
a framework to use for all presentations |
|
Planning
and preparing the presentation |
|
Making
a good first impression |
|
Understanding
the effects of your body language |
|
Using
visual aids to support the spoken word |
|
A second
presentation of 15 minutes duration |
|
| Assignment |
Perform like stars on the
big day! |
|
| Module
7 Programme Review (1 day) |
| This module is
to enable the whole programme to be reviewed
and the evaluation of learning to take place.
This will be done via evidence from the individuals
themselves and feedback from their bosses
and staff. This module will also identify
other outstanding areas of development need.
|
| Content |
|
Review
of programme |
|
Comparison
of boss/staff feedback from start of
programme to end of programme |
|
Identification
of current outstanding issues/future
development needs |
|
| Assignment |
- |
|
Assessment and Evaluation
At the end of each of the first 6 modules participants
will be required to go back to work and implement the
learning received. The start of each subsequent module
will be used to evaluate each participant's results from
their implementation or feedback from written assignments
will be provided.
Please select an option below for more information:
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the Trainer ] [ Recruitment & Selection Interviewing ] [ Performance
Review / Appraisal Skills ] [ Management
Development ] [ Personal
Development ] [ Enquire
About an in-Company Course ]
For more
information about our tailored training courses
call 01604 810 801 or click
here to contact us. |
