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To listen, really listen, is a difficult thing to do.
The dictionary definition is to 'attentively hear a
person speaking'. Few of us do this. We will cover techniques
to help delegates increase their ability to listen.
Coupled with this, we will focus on developing a good
questioning technique so that they ask the right questions
to discover the right need.
Who should attend?
Trainers, sales people, counsellors, Managers and anyone who needs to communicate more effectively.
Typically, you will learn how to:
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Understand the different
levels of listening |
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Use body language to gain the respect
and trust of customers |
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Ask open questions to assess the
needs of an individual |
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Use techniques to aid concentration
and increase retention of information |
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Ensure they have understood the
customer's needs accurately |
Course Content:
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Self Appraisal |
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Conversation Openers |
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Passive listening |
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Communication breakdown. |
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Acknowledgement Responses |
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Active Listening |
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Listening skills |
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Questioning skills |
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Practical application at work |
Trainer style:
The day will be a mixture of theory, discussion, video
and activities so should appeal to all learning styles.
Please select an option below for more information.
For more
information about our tailored training courses
call 01604 810 801 or click
here to contact us | 
