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This
course is available as an "in-company" option,
or alternatively as an open
course.
At some time or other most of us give in to people
in authority or to those who are dominant or difficult.
It stops us achieving our own goals and leaves us feeling
inadequate, stressed and angry. This course identifies
the behaviour patterns that lead to these situations.
You will practise a new set of behaviour patterns so
that you won't feel out of control in interpersonal
situations.
The course content and duration is dependant upon the
specific needs of the organisation.
Who should attend?
Directors, managers, executives and all staff whose
job role requires them to interact effectively with
others.
Typically, you will learn how to:
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Identify behaviours
in themselves and others that lead to non-assertive
behaviour |
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Use a variety of assertiveness
skills to deal with people |
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Manage both aggressive and submissive
behaviour |
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Project your own authority in an
assertive way |
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Gain confidence in group situations |
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Learn how to influence difficult
people to ensure positive gains for all |
This workshop uses a video to highlight behaviour styles
at work and a personality questionnaire to help you
understand your own behaviour and ways to adapt to the
behaviour of others. It is a highly participative course,
based around the needs of each individual attending.
Case Studies
Here’s what recent participants have said about
this course:
"I really enjoyed the course so much and I
have recommended your courses to our training department
as it was so practical."
- Sian Reeves, National Account Managers, Saxby
Bros Ltd
"Dear Kay. I'd like to say a big 'THANK YOU'
for the course as it has resulted in me passing my driving
test. I was absolutely insistent that I'd pass and I
did. I am so happy. Also, thank you for sending me my
TA write up, it's almost perfect."
- Emma Jones, Gamble Manufacturing Group
"Kay - thank you for your time last week.
I found it an informative course and it has highlighted
a couple of areas I need to be more aware of and that
I need to concentrate on, which, as you say, may conflict
with my natural instincts, but will be to my benefit
in the long run.".
- Michael Mainwaring, Carlsberg Tetley Brewing
We offer training in the following areas. For more information about any of these areas please click on the links below:
[ Train the Trainer Course ] [ Recruitment
& Selection Interviewing ] [ Performance
Appraisal Training ] [ Management
Development Courses ] [ Personal
Development Courses ] [ Enquire
About an in-Company Bespoke Training Course ]
For more information about our
tailored training courses
call 01604 810 801 or click
here to contact us. | 
