Hamilton House is a mailing house which sells mailing
lists of schools, businesses and a variety of organisations.
They work closely with clients to maximise mailing response.
The company is expanding and the company in positions
of management had no formal training or experience of
managing more than one or two people each; hence this
business management training skills programme was commissioned
to prepare the company for this expansion.
Seven one day modules, one module being run each month,
was the Hamilton House Modular Management Programme
(August 2002 to January 2003).
Module 1 - Programme Start Up and Introduction
to Management
This module helped the delegates get into the programme
by analysing their preferred learning style. This helped
delegates understanding one of the most important aspects
of coaching their staff as well as enabling the tutor
to tailor the programme to their preference of doing,
understanding the theory, reflection and putting it
into practise. We also looked at options for managing
along with delegates preferred management style.
Module 2 - Managing People
This module used established management understanding
about how to motivate people and create respect from
the workforce. Issues such as empowerment, objective
setting, delegation and leadership were discussed and
established questionnaires were used to enable delegates
to reflect on their own working styles.
Module 3 - Managing Yourself
We based this module on the mantra that 'managing yourself
is very important: if you can't manage yourself then
it is more difficult to manage others'.
The module is developed around a model of personality
which enables each individual to understand why they
do the things they do and why they find other people
either easy or difficult to get on with. Each delegate
completes a personality questionnaire which is analysed
by the tutor. Established interpersonal skills tools
were then introduced to help the delegates deal with
difficult people and different situations.
Module 4 - Managing a Team
Building the right team can be difficult, but when
a team is working well together conflict is managed
positively and the performance of the team improves.
Using a well established Team Working model delegates
identified their own preferred role within a team and
examined how different roles interact both positively
and negatively.
Module 5 - Managing Performance
This module covered the key skill of managing; assessing
the performance of others in order to maximise productivity
and develop staff. Feedback techniques, listening, questioning,
body language, summarising and balancing praise with
constructive criticism were topics. Agreeing objectives
and measures gave delegates pragmatic tools to use in
the development of their staff, team and department.
Module 6 - Negotiating Skills
We focused on the 'win/win' style of negotiating, combined
with Gavin Kennedy's theory that 'everything is negotiable.
The core skills of planning, preparing, understanding
the larger picture, trading and bargaining were practised
using role play negotiations. Delegates were given feedback
on their strengths and further areas for development.
Module 7 - Time Management and Programme Review
A session on time management techniques and best practice,
including prioritising between the urgent and the important
was the final session of the programme. The afternoon
was dedicated to the review of the programme and an
evaluation of learning to date. Delegates reviewed this
through small and main group work. This module will
also identified other outstanding areas of development
need and pointed the way forward for a team who had
developed throughout this programme.
Feedback letter from a satisfied client:
16 January 2003
Dear Adrian,
Thank you for the additional information you sent through.
I have passed it on to Jane, thanks also for the book
list.
I must say that all concerned really enjoyed the 7
sessions and I am sure they have learnt something. One
area I have noticed is an increase in confidence, I
am watching Chris and Kathy now talking through a problem
like 'real managers' something that would not have happened
before.
On a personal note, the course allowed me to understand
a lot about the behaviour and actions of both my colleagues
and myself and armed with this and some useful techniques
it gives a good basis in helping with many of those
day to day business issues.
Thanks again for all your help and I will have no hesitation
in recommending you and your company to others.
Yours
Stephen Mister, Managing Director, Hamilton
House Mailings
Carlson Marketing Group
Supervisory/Management skills
A two day supervisory development workshop focusing
on areas such as delegate's preferred management style
and its implications, interpersonal skills to maximise
your relationship with managers and staff, coaching
people to develop their full potential, setting motivating
objectives and understanding the need for trust.
"Thoroughly enjoyable course. The trainer
made you feel comfortable and happy to participate in
role activities. This course not only gives you the
confidence and enthusiasm to manage and motivate your
team, it also gives you valuable insights into effective
communication skills not just to be used professionally,
but in your everyday life too."
- Joanne Hamilton, Carlson Marketing Group
"I attended the Supervisory Development course
run by Kay Buckby. I would like to say that she is a
fantastic trainer who sticks to the teams own objectives
and creates a very positive training environment."
- Sarah Chrispin, Carlson Marketing Group
"Carlson has used The Development Company
for over 2 years now in all their training courses.
Kay and Adrian's approach is superb, very relaxed but
fun and informative. Both Kay and Adrian go out of their
way to tailor each course for Carlson and this has produced
excellent results within the company."
- Jenny Robertson Training Carlson Marketing
Group
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tailored training courses
call 01604 810 801 or click
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