A Trainers Toolbox For Handling Difficult Delegates

An individual who is behaving in an aggressive, dismissive or hostile way can seriously affect the learning of others if a trainer does not handle the situation well. The trainer needs to handle the participant’s behaviour without resorting to aggression or bullying tactics: there may be valid reasons why the person is behaving in such a way.

This course identifies the behaviour patterns that lead to a person behaving in a disruptive manner. You will practise a new set of behaviour patterns so that you won’t feel out of control in these situations.

This is a highly participative workshop, using a personality profile to explain why people behave in the way they do and why situations spiral out of control.

Participants will have plenty of practice and reflection time and the activities will produce ideas for implementation in the training room.

Who should attend?

Trainers, Managers, Facilitators, Educators, Course Designers, HRD Professionals and anyone involved in the training of people in an office, retail, distribution or service environment.

Typically, you will learn how to:

	Identify behaviours in themselves and others that lead to undesirable behaviour
	Use a variety of techniques to deal with aggressive, negative, dismissive, disinterested and disruptive delegates
	Manage both aggressive and submissive behaviour
	Project your own authority in an assertive way
	Gain confidence in group situations
	Learn how to influence difficult people to ensure positive gains for all

A typical course

• A Typical Train the Trainer Course

Courses

• Train the Trainer Qualifications
• Training Design
• Training Evaluation
• Making Training Fun
• Training Psychology
• One-to-One Training
• Developing a Strategic and Operational Training Strategy
• A Trainers Toolbox For Handling Difficult Delegates
• Managing Behaviour In Groups
• Training Delivery
• Training Administration course
• Transactional Analysis course for Trainers
• Training Needs Analysis

Free resources

• Hints & Tips on Designing a Training Session

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For  more information about our tailored training courses
call 01604 810 801 or click here to contact us