Managing Meetings / Running and Chairing Meetings

To listen, really listen, is a difficult thing to do. The dictionary definition is to ‘attentively hear a person speaking’. Few of us do this. We will cover techniques to help delegates increase their ability to listen. Coupled with this, we will focus on developing a good questioning technique so that they ask the right questions to discover the right need.

Who should attend?

Trainers, sales people, counsellors, Managers and anyone who needs to communicate more effectively.

Typically, you will learn how to:

	Understand the different levels of listening
	Use body language to gain the respect and trust of customers
	Ask open questions to assess the needs of an individual
	Use techniques to aid concentration and increase retention of information
	Ensure they have understood the customer’s needs accurately

Course Content:

	Self Appraisal
	Conversation Openers
	Passive listening
	Communication breakdown.
	Acknowledgement Responses
	Active Listening
	Listening skills
	Questioning skills
	Practical application at work

Trainer style:

The day will be a mixture of theory, discussion, video and activities so should appeal to all learning styles.

	Leadership Skills
	Handling Difficult People (Assertiveness Skills)
	Time Management
	The Creative Manager
	How To Get A Better Job / Interviewee Skills
	Coaching & Developing People
	Negotiating Skills
	Presentation Skills
	Supervisory Development Workshop
	Team Building
	Questioning & Listening Skills
	Thriving Under Pressure
	Minute Taking

For more information about our tailored training courses
call 01604 810 801 or click here to contact us