Assertiveness Skills

This course is available as an “in-company” option, or alternatively as an open course.

At some time or other most of us give in to people in authority or to those who are dominant or difficult. It stops us achieving our own goals and leaves us feeling inadequate, stressed and angry. This course identifies the behaviour patterns that lead to these situations. You will practise a new set of behaviour patterns so that you won’t feel out of control in interpersonal situations.

The course content and duration is dependant upon the specific needs of the organisation.

Who should attend?

Directors, managers, executives and all staff whose job role requires them to interact effectively with others.

Typically, you will learn how to:

	Identify behaviours in themselves and others that lead to non-assertive behaviour
	Use a variety of assertiveness skills to deal with people
	Manage both aggressive and submissive behaviour
	Project your own authority in an assertive way
	Gain confidence in group situations
	Learn how to influence difficult people to ensure positive gains for all

This workshop uses a video to highlight behaviour styles at work and a personality questionnaire to help you understand your own behaviour and ways to adapt to the behaviour of others. It is a highly participative course, based around the needs of each individual attending.

Case Studies

Here’s what recent participants have said about this course:

“I really enjoyed the course so much and I have recommended your courses to our training department as it was so practical.”

- Sian Reeves, National Account Managers, Saxby Bros Ltd

“Dear Kay. I’d like to say a big ‘THANK YOU’ for the course as it has resulted in me passing my driving test. I was absolutely insistent that I’d pass and I did. I am so happy. Also, thank you for sending me my TA write up, it’s almost perfect.”

- Emma Jones, Gamble Manufacturing Group

“Kay – thank you for your time last week. I found it an informative course and it has highlighted a couple of areas I need to be more aware of and that I need to concentrate on, which, as you say, may conflict with my natural instincts, but will be to my benefit in the long run.“.

- Michael Mainwaring, Carlsberg

Free resources
	Positive thinking (PDF – 292K)
	Tips for Working Assertively (PDF – 1.46MB)

We offer training in the following areas. For more information about any of these areas please click on the links below:

	Appraisal Skills (for Appraisers and Appraisees)
	Assertiveness Skills
	Coaching Skills / Coaching & Developing People
	Facilitation Skills
	Innovative Problem Solving / The Creative Manager
	Interviewee Skills
	Leadership Skills
	Listening & Questioning Skills
	Management Development Programmes
	Modular Management Programmes – team leader to Director level
	Managing Meetings / Running and Chairing Meetings
	Minute Taking Skills
	Negotiating Skills
	Presentation Skills
	Selection Interviewing Skills – competency based interviewing / Recruitment and Selection
	Supervisory Skills
	Team Building
	Thriving Under Pressure – Stress Management
	Time Management
	Train the Trainer

[ Train the Trainer Course ] [ Recruitment & Selection Interviewing ] [ Performance Appraisal Training ] [ Management Development Courses ] [ Personal Development Courses ] [ Enquire About an in-Company Bespoke Training Course ]

For more information about our tailored training courses
call 01604 810 801 or click here to contact us.