Modular Management Programme

Often we find that course participants complain of the following things regarding learning events:

	The training delivered is not tailored to the learners, the organisation or the industry sector
	There is not enough application to their own jobs
	Modular programmes give lots of theory but not enough time for review and application
	Senior Management are not committed to the development of staff

Evaluation

What we believe in is a Modular programme which identifies where individuals and the organisation are at the start and at the end of the programme hence we can evaluate the developments made. The final module will establish where each course participant stands in relation to the implementation of all the learning received and development needs now outstanding.

Our approach is to tailor a programme with individuals attending a module every 6-8 weeks. Subsequent to each module the individuals should work towards individually agreed development plans and then produce evidence of their performance. Some companies and course participants opt for this in the form of:

	A written assignment sent prior to the module to The Development Company. Individual coaching and feedback can be provided to each individual.
	A presentation made at the start of each Module either individually or as a group. Individual and group coaching and feedback can be provided to each individual.
	A discussion made as a group at the start of each Module. Both individual and main group feedback can be provided.

Projects for individuals/pairs

To get a payback and ensure commitment from attendees and Managers alike, course participants can work on projects which require them to work externally, cross departments and individually to research and make conclusions. An end of programme presentation to Senior Managers and Directors gives the programme status and clients have benefited from the conclusions drawn.

Topics covered in modular programmes have included the following:

	The implications of new technology on the organization
	Identifying new business – a fresh approach
	Effective communication – the results of a communication audit and recommendations
	An analysis of sales operations and how we could improve the effectiveness of sales and marketing
	An analysis of production and how we could maximise output
	Product Training
	Improving customer service
	Strengths and weaknesses (or SWOT) of the organisation and competitors

What do Modular programmes contain?

The following is an idea of the modules we have run for companies. We are not stating that 7 is the number for this type of programme; it is an idea of content.

Module 1, Programme Start Up (1 day) This module will be used to help the delegates get into the programme and to enable the facilitator to identify individual specific needs. The information gained from this module will be used to personalise the programme to each person and also tailor each module to fit the culture of the organisation. Content The strategic goals of your organisation Your operational goals Activity: What gets in the way of you achieving your goals? Agreement of individual development needs from this programme Agreement of measurement process for individual performance performance Activity: What is the culture of your organisation? Completion of Team Performance questionnaire Completion of Empowerment questionnaire Completion of Learning environment questionnaire Assignment Identify areas of difficulty encountered in your job between now and the next module.

Module 2, Managing Yourself (1 day) Managing yourself is the most important start point. If you can’t manage yourself then it is more difficult to manage others. The module is based on the completion of a personality questionnaire which enables each individual to understand why they do the things they do and why they find other people either easy or difficult to get on with. Tools are then introduced to help the delegates deal with different situations. Content Completion of personality questionnaire Identification of each delegate’s strengths and limitations Communication within the workplace Dealing with difficult people Managing conflict How to be more assertive Assignment Implement learning with difficult colleagues/bosses/customers and log results.

Module 3, Managing Others (1 day) The learning from the previous module can be used directly by the delegates to manage and influence other people. This module links this with established management understanding about how to motivate people and creating respect from the workforce. Content Leadership styles Use of authority Motivating people Performance management Empowering people Assignment Establish performance objectives with employees and agree measurement processes.

Module 4, Managing Your Time (1 day) Effective time management is arguably the best kept secret of business success. It greatly increases your work capacity and is a clear sign to others that you are an achiever. Content Prioritise activities; concentrate on the important issues Develop techniques for releasing valuable time Deal with time wasters and interruptions Use delegation as a coaching technique Assignment Complete a time log over 5 working days and analyse the results

Module 5, Negotiating Skills (1 day) Almost every day, in every aspect of business; selling, buying or dealing with contractors, we can give and take to agree a deal. The skilled negotiator always achieves much more without upstaging the other party. Content Preparing for the negotiation – get your strategy right Negotiating tactics Questioning the other party Making acceptable proposals Achieving a conclusion beneficial to both parties Assignment Negotiate a ‘win-win’ solution in the next tricky situation with a customer, boss, supplier, member of staff or whoever else

Module 6, Presentation Skills (1 day) Good presentation skills are vital in communicating ideas and for influencing others to follow your direction. In customer negotiations your presentation skills determine success or failure and large contracts hinge on your ability to put across your message. Once learned, good presentation skills reward you for the rest of your life. This course uses video filming and playback to provide feedback and help delegates see themselves as other do. Content A presentation to highlight areas to develop Developing a framework to use for all presentations Planning and preparing the presentation Making a good first impression Understanding the effects of your body language Using visual aids to support the spoken word   Delegates need to bring to the course their end of programme presentation to practise. Assignment Perform like stars on the big day!

Module 7 Programme Review (1 day) This module is to enable the whole programme to be reviewed and the evaluation of learning to take place. This will be done via evidence from the delegates themselves and feedback from their bosses and staff. This module will also identify other outstanding areas of development need. Content Review of programme Comparison of boss/staff feedback from start of programme to end of programme Identification of current outstanding issues/future development needs Assignment -

Assessment and Evaluation

At the end of each module delegates will be required to go back to work and implement the learning received by carrying out an agreed assignment (optional). The start of each subsequent module will be used to evaluate each delegate’s results from their implementation.

We recommend that evaluation of the implementation of the learning is carried out 6 months after the end of the programme

A typical course
	A Typical Management Development Workshop
Other Management Development Courses
	Absence Management

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