Customer Care Courses

Do your staff  need a reminder on how to deliver excellent customer care?

Then call us today to talk about how we can design and deliver training and coaching to get your staff giving excellent customer care.

Each customer care situation is unique and requires tailoring to your needs and sector. Below is a taster of what we can deliver – contact us today to identify which training course is right for you.

• Customer Care – Delivering Plus One Service to Create Raving Fans
• Customer Care on the Phone for Credit Controllers

We tailor our customer care training in the following areas:

• Managing the inbound and outbound call
• Delivering excellent customer care
• Recruiting the right type of person  for customer services (competency analysis and question design)
• Negotiating Skills – basic and advanced
• Sales supervisory/management skills
• Dealing with difficult customers (phone and face to face)
• Time Management
• Performance coaching for results
• Customer Care on the Phone